I have held, over 30 years, a variety of key positions within the hospitality industry, in Germany and South Africa and know the industry as a practitioner.
I am experienced in the development and design of ergonomic layouts for modern, cost-effective working environments in a great number of industries.
My experience includes:
- Running a day-care kitchen
- Training students and staff for housekeeping and hospitality positions
- Managing the hospitality department at a hotel and conference centre
- Running an in-house restaurant in Munich, catering for over 1,000 diners on a daily basis
- Providing consulting services concerning the design of modern kitchens, including space optimisation
- Establishing a restaurant on Blaauwklippen, a wine estate near Cape Town. This included renovating and advising about the restoring of an old building and successfully running the new restaurant
- Training staff, waitrons in all aspects of restaurant operations: Quality control, hygiene, health and safety, customer satisfaction, productivity, front-of-house staff, time management, food preparation, overall service
Lisa Balz was sitting at a Woolworths coffee shop when she noticed that the shop’s production area was too large. If they reduced the production area by three square metres they would be able to fit in another table with four chairs. After a quick calculation she realised that this simple change could mean an extra R400 000 a year for the coffee shop.
This would mean pure profrt because to serve one extra table no additional staff is required. She approached Woolworths and was hired to help them redesign their space. “I successfully ran a canteen with 1 000 customers for lunch every day. In the first three years we decreased production costs by 30%. From my own experience I know the impact of badly designed kitchens.read more
I apply effective space management techniques tailored to my clients’ specific needs and requirements.
My primary focus is on inspiring efficiency and providing solutions. It’s all about savvy space optimisation and use.
